The Leader/Manager achieves superior business results with and through people, unleashing their personal creativity and drive for the common good. Channel Enablers’ Leader/Manager workshop series gets to the heart of the skills and processes of organizational culture development, alignment and performance.

In medium to large group sessions, a cross-section mix of managers from different departments and different levels throughout the organization, work together to discover the tremendous benefits associated with effective teamwork in a highly participative performance-oriented culture.

We use the term Leader/Manager for a reason.

• Leading is future-oriented and long term: it implies capturing emotions and feelings; it is holistic and requires commitment to the overall purpose of activities.
• Managing is short and medium term oriented: it implies and requires logic, information and planning; it is about organizing resources to achieve goals, typically with and through people; it is a task typically performed by those who have been formally appointed as a ‘manager’.
• The Leader/Manager lives and operates in the real world and knows that both leading and managing, long term and short term, are important. The Leader/Manager integrates the achievement of the task goal (result) with the people goal (team and customer satisfaction); it is not a balance as one is achieved at the same time as the other. It is not just what you do but how you do it.

Integration can result in exceptional levels of achievement in both results and satisfaction leading, in turn, to exceptional levels of morale.

Course Content

As no two vendor organizations face the exact same multi-channel issues or opportunities, Channel Enablers’ Leader/Manager Executive Education programs require a flexible approach that is highly customized for each client.

Leader/Manager workshops will ideally include managers from right across an organization, and from different levels in the hierarchy, working together in diverse table groups. The program is normally implemented as two, two day workshops, with some three to six months of practical experience in between. 

• Leader/Manager part one - Develops competency in the skills and processes required to build and lead an effective and aligned multi-channel team that works well with other internal and external teams in order to achieve breakthrough results.
• Leader/Manager part two – Builds upon material covered in Leader/Manager part one. It examines how benefits described below may be achieved.

Across the two workshop series topics include:

Course Benefits

The Leader/Manager series helps organizations build the ‘team of teams’ required for exceptional performance, customer service and employee satisfaction. As teams are created and linked, goals are aligned, and lines of communication are opened throughout the organization.
Senior managers often discover the ‘gold’ they have further down in their organizations as multiple levels work together to achieve organizational outcomes.
A strong side benefit is the degree of mutual understanding and camaraderie established between table team members from across the organization. Bonds formed under pressure stand the test of time. 

Workshop Format and Media

Leader/Manager workshops employ several strategies to  maximize learning:

• A substantial pre-reading assignment and a pre-work test sets the tone, establishes the foundation of theory required, and acts as a lasting reference.
• A variety of fast, active table team exercises utilize visual, verbal and kinesthetic learning. Case studies, role-plays, tests, debates, active team exercises, presentations and demonstrations all contribute to an intense and enjoyable learning experience.
• A set of highly useful management tools are provided for lasting use in the field.

Leader/Manager workshops are designed for between 12 and 18 participants. Larger groups are possible with additional Channel Enablers facilitators.

An off-site residential setting is highly desirable.